Frequently Asked Questions
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Return Policies
Returns Are Available for Clothing Apparel ONLY. Refunds are available for any and all products received by the buyer with proof of damaged or defective condition.
CONDITIONS FOR RETURNS ON CLOTHING APPAREL:
Buyer must contact dragoonieladstudio@gmail.com via Contact tab with order number and reason for return within 7 days of delivered shipment to request a full refund or return.
For a refund or return, buyer is responsible for return shipping charges and must return the order in new condition.
Should the item arrive damaged or used, a refund will not issued.
For any and all returns, buyers are responsible for return shipping costs.
Refund Policies
CONDITIONS FOR REFUND ON DAMAGED OR DEFECTIVE PRODUCTS:
Buyer must contact dragoonieladstudio@gmail.com via Contact tab with order number and reason for refund within 7 days of delivered shipment to request a full refund.
For a refund to be issued, buyer must return the order to the shop in new condition. Should the item arrive damaged or used, a refund will not issued.
Shipping
This store currently only operates shipping within the U.S.A.
Orders are often shipped 1-3 business days after order is placed.
For out of country orders:
Option 1: Visit my Etsy or Ebay stores found in the Follow Me tab. Merchandise is limited.
Option 2: Contact us by sending an email through the Contact tab and we will do our best to place your order!
Commissions
Commission are OPEN!. Utilize the Contact Tab to connect directly for commissions or projects.